FAQs

PURCHASES | HOURS OF OPERATION

Open during covid-19 restrictions?

We are currently open with reduced hours from Monday to Saturdays from 11AM-5PM. 

Please note: to practice safe social distancing, we kindly ask you call ahead and book an appointment.

How do I book an appointment?

You can simply call our store to book an appointment: 416-440-0392

We also have our Facebook & Instagram page too!

What if I can't make the store hours?

Not to worry, simply call and we can make an arrangement that would suit your schedule!

What is the payment method type?

We accept Visa, Mastercard and Cash

ENGAGEMENT RING | WEDDING BANDS

I'm new to buying diamonds, how can you help?

You can simply book a FREE consultation with us and we will walk you through the steps from start to finish. 

There is no obligation to purchase from us. Simply come and learn as much as you can and you can go from there.

I have a budget, will I be able to find the diamond I want?

We can definitely custom made anything to your budget!

How long does it take to custom make my design?

It depends on the complexity and when you need it. 

We do ask for a minimum of 2 weeks for rush orders if the deadline is very tight.

JEWELRY | REPAIRS

Can my ring be resized?

Absolutely! Depending on the complexity of the design. It would be best to bring it in for a more accurate evaluation.

Do you do jewellery repairs?

Yes, please bring it into the shop so we can provide a better quote.

Do you buy gold?

Unfortunately, we do not at the moment.

Can I get my jewelry cleaned?

Absolutely! Feel free to drop by the store and get it cleaned for FREE while you wait.

Do you offer pearl restringing?

Indeed, we have this service!

WATCHES | REPAIRS

Do you do resizing?

Yes! We can resize your watch, same day!

Do you do watch battery replacements?

Definitely! We offer same day service. Price will depend on the type of watch.  

A good benchmark would be $12-15

Can you replace the watch straps?

We carry genuine leather straps and metal straps.  Drop by to see what we have!

Do you carry name brand watches?

Yes! We are authorized retailers. 

We suggest you come by the store and check out our catalogue.

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